Support and Contact
When reporting an issue, please include the app version, iPhone model, iOS version, steps that caused the issue, whether you were using dual-camera mode, and whether the problem happened while saving to Photos or sharing. Please do not send private video files unless you specifically want us to review that file.
1. Contact
- Support email: alsoho_support@163.com
- Privacy and data requests: send email
- Purchase and restore issues: send email
2. Common support links
- Frequently Asked Questions
- Device compatibility
- Purchase, Pro unlock, and restore purchases
- Privacy Policy
- Data deletion instructions
3. Response timing
We handle support requests within a reasonable time. Questions about purchases, refunds, Apple ID, App Store orders, or subscription management may require you to complete the relevant action in Apple's purchase history or subscription settings.